Job Description

• Oversee and manage the business analyst team.
• Improve the processes and procedures of business analyst team.
• Motivate team members and increase the productivities of the team.
• Communicate with internal and external stakeholders for onboarding, training, and operations processes.
• Investigate, escalate, follow up the technical difficulties and issues which internal and external stakeholders encounter with cross-functional departments and make sure all cases are solved and closed properly.

• Investigate the fraud & dispute cases and explain to external stakeholders about the case details with suggestion and best practices.

• Learn and analyze the process and features of Card Schemes (VISA, MasterCard, UPI, etc).
• Perform other tasks assigned by supervisor or management