Job Description

·       Support Shared Services leadership with planning, staffing, quality control, regulatory compliance, resource allocation and problem solving

·       Identify and eliminate operational barriers that impact efficiency and execution

·       Manage existing and new claims-related programs; ensures compliance with policies and procedures and participates in quality control initiatives and programs

·       Gather, organize, and analyses data or processes/practices in order to identify local issues, trends and opportunities; presents findings, options and recommendations to leadership

·       Manage projects which may include in-depth research/analysis

·       Support achieving and maintaining acceptable performance on all Internal Audit and State compliance measures including, but not limited to, key controls, state regulations, etc

·       Participate in various cross-functional working groups and ensures leadership is kept up- to-date on activities and impacts

·       Coordinate and/or assists with the facilitation of training workshops and program