Job Description

• Plan, organize, coordinate and direct training to staff members of ACS or clients of ACS.

• Provide Product & Services training to all channels

•Train sales and customer care staff on all new product and service offerings from company

•Consult with management to determine training needs and schedule arrangements, training policies and procedures. 

•Research select and organize training courses and other training materials and equipment. 

•Conduct training sessions and obtain the services and assistance of training specialists when courses and training are of a specialized nature. 

•Develop, write and coordinate training packages. 

•Conduct continuous research studies on new course materials and training procedures to develop and improve existing training data and methods. 

•Participate in analysis studies with managers to evaluate and determine the effectiveness of the training programs. 

•Responsible for the department’s record systems, files and training materials inventory; prepare periodic reports and summaries to keep management apprised of training activities and results. 

•Introduce topic specialists at the start of training sessions and provides courses that stimulate and motivate attendees

•Any other task as defined by ACS Management.