Assistant Manager (Customer Service)

Assistant Manager (Customer Service)

Work Location: Yangon

Job type: Full-Time

Posted: 23-10-2020

Salary: 1,000,000 Kya / Monthly


Job Responsibilities

  • Managing of all financial functions including daily/weekly maintenance of volume data reporting,
  • monthly rolling forecast etc.
  • Ensure the highest levels of productivity of CS department & quality of services to customers
  • Provide timely and consistent quotations for both Sales & Operations department
  • Coordinate with shippers, truckers, steamship line, agent offices & overseas offices under Group for the
  • exports & imports shipments
  • Complete processing of documentation including bill of ladings, invoicing, certificate of origin, export
  • declaration, etc.; data quality, bookings, forwarding, follow-up, tracking, problem identification and
  • resolution within the given time period.
  • In addition, managing the SCM clients under nominations, coordinating with the CFS for loading follow
  • ups.
  • Distributing information vital to operations and the general conduct of business.
  • Assist the Head of the department with budget on branch and department levels for the business areas
  • under his/her jurisdiction.
  • Adhere to the budget guidelines and observe/report negative deviations.
  • Additional responsibilities include the implementation and organization of procedures, process flow,
  • and customer relations

Job Requirements

  • Bachelor degree in any discipline
  • Experience at least (6) years in the related international freight forwarding customer services
  • Knowledge for operations, administration and accounting
  • Strong interpersonal skills are required.
  • Good at using Microsoft Office applications
  • Strong verbal and written communication and presentation skills.
  • Possess self-discipline, strong leadership and motivational abilities.


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