Job Description

·       To ensure exceptional customer satisfaction and operational excellence in the delivery and support of medical devices for new hospital projects.

·       This role bridges customer service, key account management, and project coordination, contributing to the growth and retention of strategic clients in the healthcare sector.

·       Prioritize and resolve day-to-day customer service issues within defined service level agreements (SLAs).

·       Coordinate delivery schedules, installations, and training logistics in collaboration with internal teams and based on project timelines.

·       Customer Engagement: Communicate directly with hospital stakeholders (e.g., procurement, biomedical engineers, imaging, nursing teams) regarding order updates, product availability, and service coordination within the agreed scope.