Job Description

• Focal person to communicate with dedicated client/supplier/customer.

• Receiving inquiries, shipment info from client and timely feedback to clients.

• Timely reporting to respective clients for every step of each job.

• Updating all jobs in specific Job follow Up for each client (both pone and mail).

• Receiving documents from clients and hand over back to clients after job done.

• Scanning and filling all related documents for each job in computer system.

• Direct communication with respective focal person from clearance and trucking teams; document check, shipment processing, cargo release, transportation arrangement, etc.

• Daily follow up on going jobs and maintain all jobs are done within timeframe.

• Assisting in invoicing.

• Daily and weekly report to Senior Customer Service.

Back up for other customer service officer during his/her leave or out of office. Strongly support to Senior for every required for the team.