Job Description

• Enforce operating policies and standards to maintain control of all aftersales

administration functions.

• Appoint new employees/Manages with the direction of the Group CEO/COO/CBO.

• Achieve sales targets on spare parts business.

• Lead and liaise with the aftersales parts and service managers on topical issues within

the departments and resolve those promptly.

• Ensure the best customer services is being provided and maintained by the aftersales

team.

• Provide the CEO/COO/CBO with information regarding aftersales performance to assist

them in decision making.

• To increase the number of new customers and maximize prospects for future growth.

• Building and maintaining strong, long-lasting customer relationships.

• Ensure service targets are met, including customer satisfaction and turnaround time.

• Identifying and securing customers and opportunities that will provide strong margin

 

performance and recurring revenue.

• Plan and allocate the technicians work based on their skill, expertise and experience.

• Direct and assist technicians to ensure repairs are completed to the desired standard.

• Co-ordinate with the management over the training needs and experience of the workshop team, and delegate tasks to  match those needs.

• Ensure the Team understands all policies, procedures and processes pertaining to After Sales Service and Delivery and Assembly.

• Ensures technical capability of Repair personnel and process to ensure effective repair

and Data / reporting is timely, accurate, and detailed.

• Responsible for Technical Support Escalations for internal and external clients.

• Ensure all warranty and repair work carried out adheres to manufacturer and company

• Standards.

• Responsible for all Service Contracts from a commercial perspective and process support internally.

• Lead and develop the competence within the After Sales teams to fit the company'slong-term strategy and develop solutions to design challenges with constraints on cost, quality and performance.

• Ensure and maintain a safe working environment and that processes are followed thatadhere to health and safety regulations.

• Represent the Aftersales area of the business on the Senior Management team.