Job Description

 

Leadership & Supervision

v  Lead and manage a team of IT Engineers and IT Developers (Support)

v  Delegate tasks and ensure timely and effective support for IT-related issues

v  Evaluate team performance, provide feedback, and ensure skill development

 

IT Infrastructure Management

v  Oversee maintenance and upgrades of hardware, network systems, servers, and endpoints

v  Ensure data security, regular backups, and business continuity plans

v  Manage vendor relationships and IT equipment procurement

Enterprise Software Support Oversight

v  Supervise IT Developers who provide user support for ERP systems (SAP, Odoo, etc.)

v  Ensure timely troubleshooting, user training, and issue resolution

v  Coordinate with third-party software vendors for advanced issues and updates

v  Monitor system usage, access control, and license compliance

Process Improvement & Documentation

v  Recommend improvements in workflows and IT support processes

v  Ensure documentation of system configurations, changes, and troubleshooting logs

IT Strategy & Planning

v  Identify IT-related risks and recommend preventive measures

v  Propose technology solutions to enhance operational efficiency

v  Align IT strategy with business goals