Job Description

1. Strategic Operations Leadership

·       Develop and implement operational strategies aligned with the company’s vision, mission, and business goals.

·       Lead operational planning and support short- and long-term growth initiatives.

·       Collaborate with executive leadership to define operational performance standards.

 

2. Operational Planning & Management

·       Oversee daily security operations across all regions and client sites.

·       Ensure efficient allocation of resources (personnel, equipment, transport, technology).

·       Establish and review standard operating procedures (SOPs) for all security functions.

 

3. Service Delivery Excellence

·       Ensure high standards of service delivery, responsiveness, and client satisfaction.

·       Design and monitor key performance indicators (KPIs) for operational performance.

·       Implement quality assurance programs and continuous improvement initiatives.

 

4. Human Resources & Team Leadership

·       Lead recruitment, training, development, and performance appraisal of operational staff.

·       Promote a culture of professionalism, discipline, and ethical conduct among the workforce.

·       Ensure compliance with legal, regulatory, and licensing requirements related to manpower and operations.

5. Client Relationship & Contract Management

·       Work closely with the Business Development / Client Services teams to understand client needs.

·       Participate in contract negotiations and ensure operational capabilities meet contractual requirements.

·       Address client concerns, service issues, and operational escalations promptly.

 

6. Risk Management & Compliance

·       Identify operational risks (security, legal, financial, reputational) and establish mitigation strategies.

·       Ensure strict compliance with industry regulations, internal policies, and national laws.

·       Implement safety protocols and emergency response procedures.

 

7. Budgeting & Financial Oversight

·       Develop and manage the operations budget efficiently.

·       Monitor operational expenditures, optimize costs, and report variances.

·       Support financial planning and forecasting with accurate operational data.

 

8. Technology & Systems Improvement

·       Evaluate and implement technology systems (e.g., security software, reporting tools, communication systems) to improve efficiency.

·       Ensure data accuracy, integrity, and timely reporting across operations.

 

9. Reporting & Communication

·       Prepare regular operational performance reports for senior leadership.

·       Communicate operational goals, changes, and performance outcomes effectively to internal teams.

·       Participate in executive meetings and strategic discussions.

 

Required Skills & Competencies

·       Proven leadership and people management skills.

·       Strong strategic planning and analytical abilities.

·       Excellent problem-solving, decision-making, and communication skills.

·       Knowledge of security operations and risk management.

·       Ability to work under pressure and handle complex operational challenges.