Senior Executive, Operations - (2) POSTS
Work Location: Yangon
Job type: Full-Time
Posted: 09-06-2022
Salary: 500,000 - 700,000 Kya / Monthly
Email: soe.htway@40hrs.com.mm
Job Responsibilities
- Handling the complaints and providing appropriate solutions/alternatives within the time limits.
- Keeping the records of customers/merchants’ interactions, root cause of issue and solution.
- Performing preventive action for the future similar/related incidents.
- Supporting customers/merchants from multiple channels such as Facebook, hotlines, email
(24 hour stand by in rotation).
- Communicating with external and internal stakeholders to smooth the operations and to solve the problems.
- Preparing training presentation and providing training to merchants.
- Following existing SOP, guidelines and policies and developing new ones if necessary.
- Preparing user guides for products/services.
- Tracking the tasks properly and providing the reports which can reflect the status of the workload and tasks.
- Solving the problems escalated from the junior team members.
- Learning new products and training to junior team members.
- Any other tasks assigned by supervisor.
Job Requirements
- Any Graduate.
- Able to travel local and oversea.
- Proficient in Microsoft office application especially in
- Rich knowledge of the usage of social media app, email and internet surfing.
- Able to operate in a fast pace.
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