Job Description

- Gather critical information from meetings with various stakeholders and generate effective and efficient reports.

- Assign tasks to development team for project tasks

- Serve as the liaison between clients and developers and management

- Effectively communicate project insights and plans to cross-functional team members and management.

- Monitor project progress by tracking activity; resolving problems; issuing progress reports; recommending actions

- Collaborate with development team and appropriate internal teams to ensure that the final product meets client’s requirements.

- Conduct Testing processes and write test cases.

- Deliver finished projects to clients, conduct training sessions, assist in UAT period

- Provide feedback to the development process based on lessons learned from completed projects. They help refine processes to enhance efficiency and quality.

- Provide solutions to customers' issues redirected by customer support