Job Responsibilities

•  Monitoring daily operational tasks for incoming shipments

•  Coordinate and liaise with clients and internal employees. 

•  Make sure activities are match with company’s SOPs standards requirement

•  Control shipment expense and maximize profit

•  Manage customer complaints and to be clearly understand customer’s SOP, deadline and requirements. 

•  Ensure 100% compliance of the system event/data accuracy

•  Build and maintain both existing and new clients by satisfying with good customer service 

•  Manage on Customs Clearance process and Freight arrangement 

•  Supervise HS code for license, Non-Lincense, OGD requirement and advise for all process. 

•  Work professionally for Local Transportations, fleet arrangement and Incoterms  

•  Responsible for Import/Export customs clearance operation, Ocean/Sea Freight Arrangement, daily system activities and deal with shipping line, customers, vendors.

•  Take care operation issues daily and ensure proper closing each shipment

•  Other assignments by department Manager 

Job Requirements

•  Any Graduate with multitasking skills

•  At least 3 years in customer service and freight (Import & Export)

•  Good in English

•  Computer literacy (excel, power point, words, email, etc)

•  Problem solving skills and work well under pressure