Job Description

·       Supervise/support regional office and control center senior officers/ officers responsible for user support and access control.

·       Supervise/support regional office and control center senior officers/ officers daily, weekly, monthly assigned tasks and JDs.

·       Oversee the user onboarding and offboarding process, ensuring timely setup and revocation of accounts.

·       Manage and monitor user access requests, system permissions, and role-based access compliance.

·       Develop, schedule, and deliver training programs to end users, partners, and internal staff.

·       Coordinate with Application and QA/QC teams to align user access policies and training content.

·       Handle escalations related to login, access issues, or system usage problems and maintain updated records of user accounts, access logs, and training attendance.

·       Ensure that training materials, SOPs, and user manuals are up to date and accessible.

·       Provide regular reports on access activity and training progress to PM and PMO