Job Description

·      Lead the customer service and import license teams, coordinate and align with operation , customs clearance, logistics, fleet, finance and warehousing teams in accordance with job follow up and upcoming plan

·      Manage customer service team to ensure that the company service qualify meets with customers requirements

·      Manage export and import license to ensure that all EL/IL application are smoothly done in accordance within time line

·      Develop the customer relationship management mechanism and make sure it is properly functioning.

·      Build long term relationship with new and existing customers

·      Plan smoothly and quarterly work volume forecasts of regular customers.

·      Join to sales call and business development meeting with prospective clients as required

·      Develop SOPs as required to fulfill the clients requirement (for team internally and for each customer)

·      Monitor customer service team daily taks to make sure all shipments are completed smoothly (from job creation till invoicing of each single shipment)

·      Coordinate with finance (along with operations team) for cashflow forecast.

·      Check and validate the operations costs and vendor payment as required

·      Monitor on invoice issuing of each customer service team member, check and analyze the cost and revenue report

·      Report to management and share to sales ( and other department) based on cost and revenue report.

·      Monitor team budget and meet the team target and KPIs

·      By coordinating with human resource department , monitor on respective team HR related things and  continuous capacity building pregrams

·      Support and assist to management in company policy, strategy, business development and other respective management matters.

·      Weekly and monthly report to management.