Job Description

·       Conduct unit inspections and defect management with relevant teams.

·       Verify inventory and ensure all legal documentation is in place.

·       Finalize and document handovers with proper filing and reporting.

·       Collect, review, and verify ownership documents and POAs.

·       Respond to resident queries and generate performance reports.

·       Manage filing systems for all unit and resident information, Issue notices and update property records.

·       Track and follow up on pending customer service issues, Coordinate resolution with internal and external stakeholders.

·       Lead and support the Customer Services team, manage staff schedules, leave approvals, and performance guidance.