Job Description

1. Finished Goods Warehouse Management

·       Oversee daily finished goods warehouse operations, including receiving, put-away, storage, picking, staging, and loading activities.

·       Ensure accurate inventory control, stock allocation, FIFO/stock rotation, batch traceability, and proper segregation of finished goods.

·       Optimize warehouse space utilization, storage locations, housekeeping, product safety, and material handling practices.

·       Monitor damaged, rejected, slow-moving, and aged finished goods and coordinate appropriate disposition with relevant departments.

·       Lead daily stock reconciliation and weekly/monthly physical stock counts; investigate and resolve inventory variances.

 

2. Outbound Planning & Capacity Management

·       Prepare and coordinate daily/weekly outbound dispatch plans based on customer orders, sales forecasts, finished goods availability, and delivery priorities.

·       Coordinate loading sequences, dispatch priorities, truck requirements, and delivery schedules to ensure timely customer fulfillment

·       Coordinate with Sales, QA, Warehouse, Customers, and transport providers to ensure smooth order execution.

·       Monitor truck turnaround time, loading productivity, delivery performance, and transportation cost.

 

3. Transport & 3PL Management

·       Manage approved Logistics Service Providers (LSPs) and monitor service quality, availability, safety, and cost performance.

·       Recommend and allocate approved LSPs in accordance with company procurement and transportation policies

·       Ensure trucks and drivers comply with company requirements, traffic safety standards, loading procedures, and applicable regulations

·       Review transport performance and identify opportunities for route optimization, fleet utilization, cost reduction, and service improvement.

·       Coordinate contingency arrangements during peak demand, truck shortages, breakdowns, or other transport disruptions.

 

4. Reverse & Return Logistics

·       Manage return & collection the empty pallet & top-frame from customer

·       Monitor customer return ratios and transportation-related returns and identify root causes.

·       Implement corrective and preventive actions to reduce product returns, handling losses, and reverse logistics costs.

·       Maintain accurate records of returned materials and coordinate inspection, reconciliation, and disposition with relevant departments.

 

5. Cross-Functional Coordination

·       Coordinate with QA, Planning, Sales, Finance, and Management to support the complete delivery fulfillment.

·       Ensure finished goods are released, stored, allocated, and dispatched in accordance with quality and customer requirements.

·       Provide operational support during production changes, customer priorities, urgent deliveries, and capacity constraints.

·       Maintain effective communication with customers, vendors, and logistics service providers regarding delivery and return matters.

 

6. Reporting & Documentation

·       Establish, review, and implement workflows, SOPs, work instructions, and control procedures for finished goods and outbound logistics operations.

·       Prepare and submit daily, weekly, and monthly operational reports to the Warehouse & Outbound Logistics Manager and relevant management.

·       Maintain accurate records related to inventory, dispatch, transportation, returns, LSP performance, and operational KPIs.

·       Identify process gaps and lead continuous improvement initiatives to improve productivity, service level, safety, and cost efficiency.