Job Description

·       Monitor and maintain computer systems and networks.

·       Provide first-level contact and support resolutions to the user issues.

·       Respond in a timely manner to service issues and requests

·       Walk users step-by-step through the problem-solving process.

·       Support with troubleshooting hardware and system software.

·       Follow up with users to ensure satisfactory service.

·       Assist in managing email servers, storage systems, and user access controls.

·       Monitor and maintain network infrastructure (LAN/WAN), ensure connectivity, diagnose network issues, and coordinate with vendors or ISPs as necessary.

·       Assist in the planning and execution of infrastructure upgrades and deployment processes.

·       Support the implementation of server and network security measures (firewall policies, VLANs, access controls).

·       Document and maintain accurate records of network topologies and device configurations.