Job Description

 

Excellence in High-Standard Guest Relations (VIP Service):

·       Anticipating the needs of VIPs and high-profile guests and delivering exceptional service that meets the highest standards

·       Must be able to handle various situations with composure, demonstrating a high level of emotional intelligence (EQ).

 

Maintaining the store environment:

·       Consistently ensure the store's atmosphere, lighting, sound system, and staff grooming standards are maintained to an impeccable level.

·       Operational Discipline & SOP Management – SOP Handling: Responsible for the practical implementation, monitoring, and optimization of Standard Operating Procedures (SOPs).

 

Systematic Operation:

·       Operations must be carried out consistently according to a unified system—from morning preparations and inventory checks to welcoming guests and closing the shop at night.

 

Training and Accountability:

·       Continuously train employees and ensure that SOPs become part of daily routines.

 

Rigorous Leadership & Culture – Exemplary Leadership:

·       Fostering discipline and precision among staff through exemplary leadership (e.g., paying attention to even minor standards, such as the neatness of uniforms or the polished shine of cutlery).

 

Inter-departmental Coordination:

·       Leverage hospitality experience to facilitate seamless communication among service, kitchen, housekeeping, and management departments.

 

Key Performance Indicators (KPIs)

·       KPI Category, Key Focus Area | Expected Outcome , Inventory Management | Food Wastage Reduction ,Strictly monitor food estimation, preparation processes, and the FIFO (First-In, First-Out) system to minimize kitchen waste.

·       Financial Management &  Cost of Goods Sold (COGS) and Labor Costs

·       Systematically manage staffing levels based on store operating hours and peak traffic data to control costs.

·       Quality Control ,SOP Compliance Score

 

·       Must meet standards during unannounced spot checks.