Job Description

 

IT Asset Management (ITAM) ;

·       Maintain an accurate and up-to-date inventory of all company IT assets (laptops, desktops, monitors, peripherals, and software licenses).

·       Track the lifecycle of IT equipment from procurement and deployment to retirement and disposal.

·       Conduct regular audits of IT hardware and software to ensure compliance and prevent loss.

 

User Support & IT Service Management (ITSM) ;

·       Receive, log, and manage user requests through the internal Helpdesk/Ticketing system.

·       Troubleshoot and resolve basic to intermediate hardware, software, and network connectivity issues in a timely manner.

·       Escalate complex technical issues to senior IT staff when necessary

 

 

OS & Application Installation ;

·       Set up and configure new workstations for onboarding employees.

·       Install, upgrade, and troubleshoot Operating Systems (e.g., Windows 10/11) and essential software applications (e.g., Microsoft Office, Antivirus)

·       Ensure all company devices comply with internal security policies before deployment.

 

Documentation & Reporting ;

·       Create and maintain clear technical documentation, Work Instruction, and user guides.

·       Keep detailed records of IT asset assignments & movement records, IT service records, other IT related records.

·       Prepare basic weekly or monthly IT service reports for the IT Manager.