Job Description

➢ Provide accurate, valid, and complete information to customers, ensuring customer satisfaction

➢ Committed to meeting current and future expectations and requirements of customers, and resolving customer issues that arise

➢ Prioritization of orders and adjusting of schedules to ensure customer priority requirements are met

➢ Maintain strong relationships with customers and handle inbound/outbound calls to customers regarding all activities

➢ Stay up-to-date on product and service information, as well as relevant industry developments

➢ Handling service requests via various communication channels

➢ Record all conversations with customers with details of inquiries or complaints and action steps that were taken and perform reporting/analyzing and creating for the required process

➢ Collaborate with internal teams to address customer needs and improve overall service delivery

➢ Provide routine reports to appropriate managers about achievements and improvements planned to address prevalent deficiencies

➢ Performs other responsibilities and duties periodically assigned by the director